Problem with login
Some eligible users may encounter the following error screen when attempting to login.
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/213032/images/LS_problemlogin.jpg)
If you encounter this issue, you are recommended to open up a new incognito / private window, and try login again. Follow indications from below screen capture to open up the window with your browser:
Chrome
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/213032/images/private_chrome.jpg)
Firefox
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/213032/images/private_firefox.jpg)
Microsoft Edge
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/213032/images/private_edge.jpg)